CCTP-Executive Assistant Professional Program

Business Management, CCTP Programs
Combined Hours: 
Course Type: 
Mentor Supported Self-Study Instructor Led - 4 Weeks Long
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Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Personal Enrichment courses to ensure you have a diversified learning experience. Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, four-week long, instructor-led personal enrichment courses to further your employment training.

Sign up today for this all-inclusive career training program!

**Please note: Office 2016 is available upon request! 

Administrative Assistant

As an office professional, you only have to do one thing: everything! And there never seems to be enough time to do it all, much less learn how. But if you really want to ramp up your job performance – and add value to your employer – you need to take this Administrative Assistant course. This course offers an almost endless supply of savvy advice, great tips, proven tools, and powerful strategies for dealing with both everyday job responsibilities and requirements.

So whether you’re brushing up your skills, keeping up with new developments in business, increasing your own marketability, or just starting a challenging and rewarding career, this comprehensive course is just the right thing to move your career forward!  

Prerequisite: None

Technical Writing

Technical Writing is a career that offers a variety of writing possibilities. Our Technical Writing course focuses on a reader-centered approach and helps students understand the nature of writing in the workplace. It leads students through the process of creating highly effective letters, proposals, emails, memos, documentation, and reports.  Students will learn how to conduct research and appropriately cite sources. Guidelines for persuasive writing and strategies for maintaining readers’ attention are also discussed.  Take our Technical Writing course and learn the skills and knowledge you need to start your writing career today!

Prerequisite(s): None

Microsoft® Office (MOS) 2019

If you're looking for a way to get up to speed quickly on the newest version of Microsoft Office, this course offers step-by-step instructions to make it easy. Office 2019 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.

This course covers:

  • Microsoft Word 2019
  • Microsoft Excel 2019
  • Microsoft PowerPoint 2019
  • Microsoft Outlook 2019
  • Microsoft Access 2019
  • Microsoft Publisher 2019

Microsoft Office holds more than 90 percent of the market for Windows-based productivity suites. Our MS Office 2019 course makes this technology easy to understand, even for those who are new to computers. 

NOTE: This course does NOT include the MS Office programs themselves. Students will need to have Office 2019 already installed on their computers. 

Becoming an Executive Assistant

The role of an Executive Assistant has evolved dramatically over the years. No longer just providing basic clerical and administrative support, they enhance the executive’s productivity while making their workload as seamless as possible. They also work in partnership with their executive and are proactive at managing time, relationships, and tasks. Are you new to the executive assistant role or are you currently in a support position looking to advance? By taking this course, you will be introduced to the necessary skills needed to become a successful and productive executive assistant.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Become Confident & Assertive

Do you feel like people walk all over you? Do you want to learn to be a more confident, assertive individual? If so, this course is for you. The class will teach you the necessary skills to be decisive and in control of your life.  The course will teach you to improve your relationships, move your career forward, and earn the respect of your friends, family, spouse, co-workers, even your boss.

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

Email Etiquette: Netiquette

E-mail is one of the greatest inventions of our lifetime phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? This course helps you learn the best way to create and use e-mail. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. 

* You have 4 weeks to complete this course from date of your enrollment.

** Course Subject to Change.

** Course Subject to Change.

Administrative Assistant

After completing this course, you should be able to: 

  • Identify general office tasks and procedures
  • Recognize types of office equipment and computer programs used in business
  • Describe the fundamentals of working with a team, communication skills and developing presentations
  • Recall record keeping procedures
  • Identify the basic requirements for bookkeeping and accounting in the office

Technical Writing

After completing this course, you should be able to:

  • Identify the characteristics and guidelines of technical writing
  • List the strategies for analyzing your readers and meeting their needs
  • Recall the steps for conducting research and preparing for technical writing
  • Recognize methods for developing document style, voice, and design elements
  • Identify strategies for reviewing drafts and managing projects

Microsoft® Office (MOS) 2019

After completing this course, you should be able to:

  • Recall ways to create, edit, and print documents in Word
  • Recognize how to create and manage worksheets in Excel
  • Identify the steps to develop presentations in PowerPoint
  • List how to create and manage databases in Access
  • Identify the steps to manage email and calendars in Outlook
  • Describe ways to create professional publications with Publisher

Becoming an Executive Assistant

After completing this course, you should be able to:

  • Recall how the role of an executive assistant has changed and the skills needed to be successful
  • Identify how to manage information, direct activities, and protect the executive
  • Recognize how to support the executive and build relationships and networks
  • Define the executive relationship, how to work together, and how to find balance

Become Confident & Assertive

After completing this course, you should be able to:

  • Recall how to balance personal and professional life
  • Recognize how to be more assertive in your home and personal life
  • List ways to get more out of your professional life
  • Identify techniques for being an effective leader and parent 

Email Etiquette: Netiquette

Upon completion of this course, you should be able to:

  • Recognize the basics of using e-mail
  • Define e-mail etiquette
  • Recall proper planning and structuring techniques for e-mail
  • Recognize safe and unsafe e-mailing techniques, including security issues and viruses

Administrative Assistant

Administrative Assistant Module 1
Typing Practice & Improvement

  • Pre-Test Your Typing Ability
  • Finger Positioning Exercises
  • Typing Practice Games
  • Typing Progress Tracking
  • Improve Your Typing Skills
  • Increase Your Typing Speed

Administrative Assistant Module 2
The Workplace

  • Office Administrative
  • Employer Expectations
  • Employer/Employee Responsibilities
  • What is a Professional?
  • Your Professional Image
  • Business Etiquette

Administrative Assistant Module 3
Working Ethically 

  • Goals and Accountability
  • Workstation Organization
  • Managing Workload
  • Life Management
  • Ethics: The Basics
  • Characteristics of Ethical Organizations
  • Making Ethical Choices
  • Working Ethically

Administrative Assistant Module 4
Developing Customer Focus 

  • Teams at Work
  • Team Process
  • Contributing to the Team
  • Effective Teams and Team Challenges
  • Customer Focus
  • Customer Strategies
  • Customer Service Skills
  • Handling Difficult Situations

Administrative Assistant Module 5
Communication Skills

  • The Communication Process
  • Listening Skills
  • Verbal and Nonverbal Communication Skills
  • Written Communication Skills
  • Global Communication
  • Workplace Collaboration Tools
  • Telecommunications
  • Security Issues

Administrative Assistant Module 6
Presentations and Planning

  • Planning and Researching Presentations
  • Writing Presentations
  • Developing and Using Visual Aids
  • Practice and Delivering Presentations
  • Types of Meetings
  • Meeting Formats
  • Meeting Responsibilities

Administrative Assistant Module 7
Records Management

  • Value of Records
  • Storage Supplies, Equipment, Media
  • Records Storage Systems
  • Filing Procedures
  • Filing Procedures for Electronic Records
  • Preparing and Sending Outgoing Mail
  • Handling Incoming Mail

Administrative Assistant Module 8
Business Travels and Financials 

  • Domestic Travel
  • International Travel
  • Cultural Differences
  • Travel Procedures
  • Financial Statements
  • Employee Payroll
  • Financial Forms and Transactions
  • Bank Reconciliation

Administrative Assistant Module 9
Career Success

  • Job Seeking
  • Job Interview Skills
  • Job Advancement and Changes
  • Leading and Managing
  • Leadership Traits
  • Leadership Styles
  • Leading People

**Outlines are subject to change, as courses and materials are updated.**

Technical Writing

Technical Writing Module 1
Introduction to Technical Writing

  • Characteristics of Workplace Writing
  • Usefulness and Persuasiveness
  • Reader-Centered Strategies
  • Interaction Between Your Communication and Your Readers
  • Communicating Ethically
  • How to Write an Effective Resume
  • Creating a Professional Portfolio
  • Writing an Effective Application Letter
  • Defining Your Communication Goals
  • Stakeholder Ethics

Technical Writing Module 2
Conducting Research

  • Conduct Focused Research
  • Evidence-Based Analyses
  • Evidence-Based Recommendations
  • Intellectual Property Law and Documenting Sources
  • Exploring Your Own Memory and Creativity
  • Searching the Internet
  • Using Social Media
  • Using the Library
  • Interviewing
  • Reader-Centered Communications

Technical Writing Module 3
Drafting Reader-Centered Communications

  • Similarities among Paragraphs, Sections, Chapters, and Short Communications
  • Starting Segments
  • Clear, Coherent, and Persuasive Segments
  • Reader’s Cultural Background
  • Grouping Items Formally and Informally
  • Comparing Alternatives
  • Partitioning, Segmenting, Cause and Effect Relationships
  • Persuading Your Readers

Technical Writing Module 4
Professional Style and Graphics

  • Create an Effective, Professional Voice
  • Convey Meaning Clearly and Precisely
  • How to Plan Front and Back Matter
  • Transmittal Letters
  • Graphics and Communication Effectiveness
  • Use Color to Support Your Message
  • Graphics Software
  • Use Graphics Ethically

Technical Writing Module 5
Design Elements of Communication

  • Reader-Centered Graphics
  • How Communication is Organized
  • Visual Organizers
  • Word Processors to Create Page Designs
  • The Three Activities of Revising
  • Identify Ways to Improve Your Draft

Technical Writing Module 6
Applications of the Reader-Centered Approach

  • The Logic of Testing
  • Testing Draft’s Usefulness
  • Creating Communications with a Team
  • Varieties of Team Structure
  • Team Goals and Procedures
  • Creating and Delivering Listener-Centered Oral Presentations
  • Selecting Oral and Visual Media
  • Maintain Listener’s Attention and Goodwill

Technical Writing Module 7
Types of Projects and Documents

  • Project Management and Client Communication
  • Creating Reader-Centered Websites and Professional Portfolios
  • Useful, Persuasive Content
  • Designing Websites for Diverse Readers
  • Ethical and Legal Practices for Website Content
  • Writing Reader-Centered Correspondence: Letters, Memos, and Emails
  • Level of Formality

Technical Writing Module 8
Social Media, Proposals and Empirical Research Reports

  • Writing Effectively on Social Media
  • Ethical Guidelines for Using Social Media
  • Proposal-Writing Situations
  • How Readers Use and Evaluate Proposals
  • Superstructure for Proposals
  • Crafting the Major Elements of a Proposal

Technical Writing Module 9
Feasibility, Progress Reports, and Instructions

  • Superstructure for Feasibility Reports
  • Research and Organization for Feasibility Reports
  • Typical Writing Situations
  • Reader’s Concern with the Future
  • Superstructure for Progress Reports
  • Tone in Progress Reports
  • Superstructure for Instructions
  • Crafting Major Elements of Instructions

**Outlines are subject to change, as courses and materials are updated.**


Microsoft® Office (MOS) 2019

Microsoft Office 2019 Module 1
Common Office Tasks

  • All About Office 365
  • Office Interface
  • Saving Your Files
  • Manipulating the Text
  • Handling Case or Capitalization
  • Entering Symbols and Foreign Characters
  • Undoing and Repeating Commands
  • Correcting Typos
  • AutoCorrect Command

Microsoft Office 2019 Module 2
Working With Word Part 1

  • Speed Techniques
  • Creating a New Document
  • Selecting Text
  • Laying Out Text and Pages
  • Numbering
  • Headers and Footers
  • Hyphenating Text
  • Word Styles
  • Constructing the Perfect Table
  • Neat Table Tricks

Microsoft Office 2019 Module 3
Working With Word Part 2

  • Spelling and Grammatical Errors
  • Finding and Replacing Text
  • Desktop Publishing with Word
  • Experimenting with Themes
  • Highlighting Parts of a Document
  • Track Changes
  • Reports and Scholarly Papers
  • Generating a Table of Contents
  • Compiling a Bibliography

Microsoft Office 2019 Module 4
Working With Excel

  • New Excel Workbook
  • Entering Data in a Workbook
  • Refining Your Worksheet
  • Selecting Cells
  • Deleting, Copying and Moving Data
  • Formulas and Functions
  • Laying Out a Worksheet
  • Analyzing Data
  • Managing Information Lists

Microsoft Office 2019 Module 5   
Working With PowerPoint

  • Creating a New Presentation
  • Selecting, Moving and Deleting Slides
  • Themes and Slide Backgrounds
  • Choosing Slide Size
  • Footers and Headers on Slides
  • Transitions and Animations
  • Adding Audio
  • Adding Notes
  • Rehearsing and Timing

Microsoft Office 2019 Module 6
Working With Outlook

  • Outlook Folders
  • Categorizing Items
  • Searching for Stray Folder Items
  • Contacts Folder
  • Handling Email
  • Calendar
  • Scheduling Appointments and Events
  • Managing Time and Schedule
  • Tasks, Reminders and Notes

Microsoft Office 2019 Module 7
Working with Access

  • Tables and Queries
  • Forms
  • Creating a Database File
  • Designing a Database
  • Field Properties
  • Entering Data
  • Sorting
  • Querying
  • Filtering for Data

Microsoft Office 2019 Module 8
Working with Publisher

  • Introducing Frames
  • Creating a Publication
  • Redesigning a Publication
  • Formatting Text
  • Text Wraps
  • Placeholder Pictures
  • Frames
  • Decorating the Text
  • Design Checker

Microsoft Office 2019 Module 9
Working with Charts and Graphs

  • Creating a Chart
  • Saving a Chart as a Template
  • Chart Tricks
  • SmartArt Diagram
  • Handling Graphics and Photos
  • Touching Up a Picture
  • Drawing and Manipulating Lines, Shapes and Objects
  • WordArt

Microsoft Office 2019 Module 10
One Step Beyond

  • Customizing the Ribbon
  • Customizing the Quick Access Toolbar
  • Ways of Distributing Your Work
  • Working with Publisher
  • Printing a Publication
  • Filing Sharing and Collaborating
  • OneDrive
  • Sharing Files and Folders with Other

Becoming an Executive Assistant

Executive Assistant Module 1
The Evolution of an Executive Assistant

Our first module discusses the evolution of the executive assistant through the years, including roles and responsibilities. We explore how to build trust, how to develop interpersonal and social skills, and how to provide value and benefits to executives.  

  • Evolution of the Executive Assistant
  • Executive Assistant Value and Benefits
  • Executive Partnership Model – Trust
  • Values
  • Interpersonal Skills, Social Skills, and Emotional Intelligence

Executive Assistant Module 2
Managing Information and Directing Activities

To be successful, you must always be one step ahead of your executive. In this module, we explore how to direct activities and manage priorities in the office. There is a constant battle between making plans and shuffling plans, so we discuss how to manage plans and information to fully benefit the executive.

  • Directing Activities
  • Priorities of the Executive Office
  • Managing Information Flow and Access
  • Protecting the Executive from Others
  • Protecting the Executive from Themselves

Executive Assistant Module 3
Supporting, Promoting, and Networking

Some of the various roles of an executive assistant is a corporate networker, a relationship builder, and a relationship manager. We discuss all of those in this module, as well as how to support and promote initiatives and policies.

  • Relationship Building
  • Managing Key Stakeholder and Client Relationships
  • Supporting and Promoting Executive Initiatives and Policies
  • Building a Support Network
  • External Networks

Executive Assistant Module 4
The Executive Relationship

To be successful and productive, the executive and the assistant must be able to work together efficiently and effectively. In the last few chapters of this course, we explore the assistant/executive partnership and performance measures.

  • Finding Balance
  • Working Together
  • Position Descriptions
  • Performance Measurement
  • Functions

Become Confident & Assertive

Become Confident & Assertive Module 1
How Do You See Yourself?

Module 1 will focus on the workplace and how to balance the personal and professional lives.  We will also identify how individuals see themselves and discuss tools for turning the tables at work to be heard with respect.

  • What do Employees Want?
  • Unleashing Productivity
  • Turning on Talent
  • Balancing Work and Life
  • Embracing Diversity

Become Confident & Assertive Module 2
How Do Others See You?

Module 2 focuses on how you are seen by others and being more assertive in your home and personal lives. We will focus on communication skills, body language, and how to be a more assertive parent.

  • Body Language
  • Walk the Walk
  • Talk the Talk
  • Parenting Children
  • Reversing Roles

Become Confident & Assertive Module 3
Making it Work

Module 3 focuses on getting more out of your professional life by being assertive and dealing with difficult coworkers. This module will give tips and tools for dealing with situations at work that seem impossible for some individuals such as being bullied at work, asking for a raise, and learning to communicate with supervisors with assertiveness and authority.

  • Difficult Co-workers
  • Asking For a Raise
  • Assertive Buying
  • Communicating Assertively
  • Communicating with Authority

Become Confident & Assertive Module 4
Raising Assertive Children

Raising children to be assertive is not easy; there is a fine line between aggressive and assertive. This module looks at how to raise assertive children. Finally we will learn how to make the transition to becoming more assertive and also dispelling myths about assertive behavior.

  • Myths About Assertive Behavior
  • Measuring Your Success
  • Making the Transition
  • Assertive Children
  • The Line Between Assertiveness and Aggression

Email Etiquette: Netiquette

E-Mail Etiquette: Netiquette Module 1
Introduction to E-mail

Module one will look at one of the possibly greatest inventions of our lifetime. E-mail takes an increasingly amount of our time and in module one, we will look at how to maximize our time.  Also included in this module is a discussion on the seven deadly sins of e-mail and how to avoid them. 

  • The Impact of e-Mail on Business
  • International Considerations
  • Seven Deadly Sins of e-Mail
  • Top 10 Complaints about e-Mail in Practice
  • Maximizing the Potential of e-Mail

E-Mail Etiquette: Netiquette Module 2
E-mail Etiquette

Module two will examine how to create well written emails, to include the subject line, the message itself, and the signature block.  Also included in module two is organization basics.  Just as with any filing system, your emails should be organized into folders and mail should be processed in a proficient method that works best for you.  In module two we will look at tips to use to best manage your e-mail.

  • Processing Mail
  • Using Folders
  • Looking Good Online
  • SMART Subject Lines
  • Ending Your Message & Signatures

E-Mail Etiquette: Netiquette Module 3
Relationships Through e-Mail

Building relationships through email may seem difficult, but module three will provide you with tips that will guide you to writing great e-mails. E-mails that are not so routine need more thought and careful planning.  Module three will look at how to use the simple Four Point Plan for proper e-mail structuring.  Also included in this module is how to establish long lasting bonds and how to develop rapport with others through this mode of communication.

  • Writing Great e-Mails
  • The Four Point Plan in Practice
  • Using e-Mail to Build Relationships
  • E-Mail Can Affect Careers
  • Star Tips for Creating Bonds and Developing Rapport

E-mail Etiquette: Netiquette Module 4
Nurturing Your e-Mail Netiquette

Who you are writing to depends on whether or not you should follow grammar rules.  Module four will examine proper use of grammar in your e-mail and help you spruce up your skills.  Also included in module four is the overall function of spam filters and basic security and virus issues you may encounter with your e-mails and what you can do to protect your messages.

  • Spruce Up Your Cyber-Grammar Skills
  • Spam Filters, Mail Bombing, Snooping and Harassment
  • Security Issues
  • Protecting Your Messages
  • Computer Viruses

Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**

*A few courses still have physical materials.

Administrative Assistant

Upon successful completion of our Administrative Assistant course, students will be prepared for an entry-level job as an Administrative Assistant in an office setting and to sit for the NCCB national certification exam to become a Certified Administrative Assistant (CAA).

Microsoft® Office (MOS) 2019

After completing this course, you will be prepared for the Microsoft Office Specialist exams. The Microsoft Office Specialist Program has multiple levels. In order to quality for Microsoft Office Specialist Associate, you must complete any 3: • Excel Associate • Word Associate • Outlook Associate • PowerPoint Associate In order to quality for Microsoft Office Specialist Expert, you must already be an Microsoft Office Specialist Associate and complete any 2: • Access Expert • Word Expert • Excel Expert **Certification exams are not included in the cost of the course.**

** Certification exams are not included in the cost of the course.**

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended


PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player


MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player