- Description
- Objectives
- Outline
- Materials
- System Requirements
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Our Business Communications course gives students a comprehensive review and in-depth analysis of the many roles that communication fills in modern organizational life. We focus on several specific communication roles, processes, and policies that impact organizational practices and that promote desirable outcomes for both individuals and entire organizations. We start with the basic model of and purpose for business communications. We then dive into the principles of effective business writing – this includes how to understand your audience, the writing process, revising, and presentations. We also discuss how to effectively work within a team, how to participate in meetings, and how to polish your speaking skills.
Prerequisite(s): None
After completing this course, you should be able to:
- Understand the fundamentals of business communication and the writing process
- Recognize the importance of workplace communication
- Identify how to properly write business reports and proposals
- Recall the importance of professionalism and teamwork as well as meeting and speaking skills
- Describe the fundamentals of interviews and job markets
Business Communications Module 1
Business Communication in the Information Age
- Succeeding With Twenty-First-Century Skills
- Practicing Active Listening
- Communicating Nonverbally
- Understanding Culture and Communication
- Ensuring Intercultural Effectiveness
Business Communications Module 2
The Writing Process in the Digital Era
- Exploring the Communication Process
- Applying the 3x3 Writing Process to Business Messages
- Drafting Workplace Messages Begins with Research
- Organizing Ideas to Show Relationships
- Revising: Applying Phase 3 of the Writing Process
- Ensuring Message Clarity
Business Communications Module 3
Workplace Communication
- Communicating in the Digital Age with E-Mails and Memos
- Messaging and Texting at Work
- Routine E-Mails, Memos, and Letters
- Typical Request, Response, and Instruction Messages
- Communicating Negative News Strategically
- Examining Bad-News Strategies
- Understanding Persuasion in the Contemporary Workplace
- Planning and Writing Persuasive Requests
Business Communications Module 4
Business Reports and Proposals Best Practices
- Writing Reports in the Digital Age
- Formats and Heading Levels
- Analyzing the Problem, Defining the Purpose, and Collecting Data
- Crafting Winning Business Proposals
- Preparing Formal Business Reports
- Conducting Primary and Secondary Research
Business Communications Module 5
Professionalism, Teamwork, Meetings, and Speaking Skills
- Developing Professionalism and Business Etiquette Skills On-Site and Online
- Communicating Face-to-Face on the Job
- Following Telephone and Voice Mail Best Practices
- Creating Effective Business Presentations
- Organizing Presentations to Connect with Audiences
- Understanding Contemporary Visual Aids
Business Communications Module 6
Employment Communication
- Harnessing Technology in Today’s Challenging Job Market
- Exploring the Open Job Market
- Unlocking the Hidden Job Market
- Sharpening Your Interview Skills
- Before, During, and After the Interview
- Preparing Additional Employment Documents
**Outlines are subject to change, as courses and materials are updated.**
Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player