Dining Room Business Management Program

Hospitality & Travel
Combined Hours: 
Course Type: 
Mentor Supported
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The Dining Room Business Management program is ideal for a student who wants a career in hospitality management with a focus on business. In addition to learning the service facets of the business, students will also learn about management matters that are essential to any organization and how to manage through relationship-building to bring out the very best in all employees. 

Dining Room & Banquet Management

This Dining Room & Banquet Management course is ideal for a student that wants to move into hospitality management. Its emphasis is on the service aspects of a business that will distinguish an outstanding dining experience. The course includes the history of dining room and banquet service, the proper techniques of service, sanitation requirements, and important merchandising concepts. In addition, information about reservations, priority seating, and reservations systems is also included. 

Prerequisite(s): None

Business Management

Management issues are fundamental to any organization: How do we plan to get things done, organize the company to be efficient and effective, lead and motivate employees, and put controls in place to make sure our plans are followed and our goals are met? Good management is essential to starting a business, growing a business, and maintaining a business once it has achieved some measure of success. This Business Management course will help you understand how to be a better manager through planning, decision making, motivating, leading, and communicating more effectively.

Prerequisite: None

Leadership & Goal Attainment

Looking for ways to make your company great, motivate your employees, and grow profits? Then Leadership & Goal Attainment is the course for you. In the first part of this course you will learn how relational leadership is not just a theory or a buzzword, but a way of managing through relationship-building to bring out the very best in one's employees. You will see how some executives succeeded where others failed and take advantage of those lessons of success to create your own.

Why do some genius-level leaders seem to drain intelligence and performance out of the people around them, while others stimulate, motivate, and get so much more out of their work associates? The second part of this course uses Liz Wiseman’s book to label the former group, people who need to be the smartest person in the room, as diminishers, while the latter are multipliers, people who use their smarts to stimulate and enhance the creativity of the group. This section of the course identifies what is considered the five most important disciplines that help managers to think and act more like multipliers, bringing people together, and giving others on the team more freedom, power, and responsibility, which ultimately generates self-worth and satisfaction. 

The third part of this Leadership & Goal Attainment course will help you with setting and achieving your goals. While it can be difficult to set truly meaningful and motivational goals, it is one of the most essential steps to business success. Even more importantly, setting, working toward and achieving measurable goals is how we all grow personally while contributing to organizational success.

Prerequisite: None


** Course Subject to Change.

Dining Room & Banquet Management

After completing this course, you should be able to:

  • Define principles for dining service, sanitation, and presentation
  • Identify guidelines and various styles of serving
  • Recall training and managing needs of service personnel
  • Identify the steps for managing the dining experience for guests
  • List the principles for banquet business management

Business Management

After completing this course, you should be able to:

  • Recognize the various roles of managers and types of business management
  • Identify the fundamentals of managing and organizing environments
  • Recall methods of communication, working in groups, and stages of leadership
  • Discuss the basics of entrepreneurship and SWOT analysis
  • Differentiate between multiple leadership styles and ways of managing individuals

Leadership & Goal Attainment

After completing this course, you should be able to:

  • List the strategies for becoming a multiplier
  • Identify the types of leaders and the effects they have on the workforce
  • Recall the steps involved in creating an enjoyable and effective workplace
  • Recognize the process for effectively setting and achieving goals
  • Recall the core elements of relationship leadership 

Dining Room & Banquet Management

Dining Room & Banquet Management Module 1
Principles of Remarkable Service

  • Hospitality
  • Service
  • Combining Hospitality and Service Skills
  • Personal Qualities of a Server
  • Styles of Service
  • History of Table Service
  • Dining Room Brigade
  • House Style
  • Restaurant Types

Dining Room & Banquet Management Module 2
Preparing and Maintaining the Dining Room

  • Cleanliness
  • Preparing Serviceware
  • Food Safety
  • Personal Safety
  • Fire Safety
  • Arranging Tables and Chairs
  • Preparing Wares for Service
  • Setting the Table
  • Ambience
  • Personal Mise en Place

Dining Room & Banquet Management Module 3
Reservations, Waiting Lists and Serving Guests

  • When Reservations Might Be Necessary
  • Special Requests
  • Waiting Lists
  • Soft Skills
  • Steps of Service
  • Table Maintenance
  • Check Presentation and Payment
  • Resetting the Table
  • Handling Complaints

Dining Room & Banquet Management Module 4
Beverage and Wine Service

  • Water
  • Cocktails
  • Spirits 101
  • Beer
  • Responsible Beverage Service
  • Coffee and Tea
  • Styles of Wine
  • Wine Labels
  • The Wine Menu
  • Taking the Wine Order

Dining Room & Banquet Management Module 5
Banquet Service and Remarkable Interactions

  • Banquets and Special Events
  • Arranging the Room and Tables
  • Bar Service for Banquets
  • Styles of Banquet Service
  • Why Focus on the Guest?
  • Creating a Service-Oriented Organizational Culture
  • Training
  • Motivating
  • Leading

Dining Room & Banquet Management Module 6
Planning for Banquets

  • Earliest Banquets: Greeks and Romans
  • Banquets in Medieval and Renaissance Europe
  • Banquets in the 1700s and 1800s
  • Banquets in the Victorian and Edwardian Eras
  • Today’s Banquets
  • Creating a Timeline and List of Priorities
  • Rental vs. Ownership
  • Tents, Bars, Tables and Chairs
  • Serviceware
  • Tableware

Dining Room & Banquet Management Module 7
Service Styles and Techniques for Banquets

  • Tabletop and Service Items  for Seated Service
  • Setting the Banquet Cover
  • Setting Buffet Tables
  • Pantry
  • Staging/Plating Area
  • Dish and Linen Drop-off
  • Styles of Service
  • Carrying Plates
  • Serving from Platters and Trays

Dining Room & Banquet Management Module 8
Service for Banquets

  • Guests’ Arrival
  • Reception or Cocktail Hour
  • Coordinating Seated Service and Buffet
  • Sequence of Service
  • Table Maintenance
  • Theme Buffets
  • Weddings
  • Bar/Bat Mitzvahs
  • Business Lunch
  • Fundraising Dinner

Dining Room & Banquet Management Module 9
Beverages and Special Events

  • Water and Hot Beverage Service
  • Beer and Wine
  • Types of Bars
  • Bar Service
  • Emergency Kit
  • Issues with Rented Items
  • Flipping the Room
  • Managing Ancillaries
  • Guest Issues and Comfort

**Outlines are subject to change, as courses and materials are updated.**

Business Management

Business Management Module 1
Managerial Decision Making  

  • What Do Managers Do?
  • The Roles Managers Play
  • Major Management Characteristics
  • Overview of Managerial Decision Making
  • Reflective and Reactive Systems
  • Programmed and Nonprogrammed Decisions
  • Barriers to Effective Decision Making
  • Improving the Quality of Decision Making
  • Group Decision Making

Business Management Module 2
The History of Management  

  • The Early Origins of Management
  • The Italian Renaissance
  • The Industrial Revolution
  • Taylor-Made Management
  • Administrative and Bureaucratic Management
  • Human Relations Movement
  • Contingency and System Management


Business Management Module 3
Corporate Culture and Ethics  

  • Organization’s External Environment
  • External Environments and Industries
  • Organizational Designs and Structures
  • Internal Organization and External Environments
  • Corporate Cultures
  • Ethics and Business Ethics Defined
  • Dimensions of Ethics
  • Ethical Principles and Responsible Decision Making
  • Leadership
  • Corporate Culture and Compliance
  • Corporate Social Responsibility

Business Management Module 4
International Management  

  • Importance of International Management
  • Hofstede’s Cultural Framework
  • The GLOBE Framework
  • Cultural Stereotyping
  • Cross-Cultural Assignments
  • Strategies for Expanding Globally
  • Necessity of Global Markets

Business Management Module 5   

  • Characteristics of Successful Entrepreneurs
  • Small Business
  • Start Your Own Business
  • Managing a Small Business
  • Large Impact of Small Business
  • Small Business Administration
  • Trends in Entrepreneurship and Business Ownership

Business Management Module 6
Strategic Analysis  

  • Understanding the Competitive Environment
  • SWOT for Strategic Analysis
  • External Macro Environment
  • Micro Environment
  • Competition, Strategy, and Competitive Advantage
  • Strategic Positioning

Business Management Module 7
Strategic Management Process  

  • Firm Mission and Vision
  • The Role of Strategic Analysis in Formulating a Strategy
  • Strategic Objectives
  • Levels of Strategy
  • Measuring and Evaluating Strategic Performance
  • Organizational Structures and Design
  • Organizational Change
  • Managing Change

Business Management Module 8
Human Resource Management    

  • Human Resource Management and Compliance
  • Performance Management
  • Influencing Employee Performance and Motivation
  • Building an Organization for the Future
  • Talent Development
  • Succession Planning

Business Management Module 9
Diversity in Organizations

  • Introduction to Workplace Diversity
  • Diversity and the Workforce
  • Diversity and Its Impact on Companies
  • Challenges of Diversity
  • Key Diversity Theories
  • Benefits and Challenges of Workplace Diversity
  • Recommendations for Managing Diversity

Business Management Module 10
Leadership and Motivation  

  • The Leadership Process
  • Types of Leaders
  • The Trait Approach to Leadership
  • Behavioral Approaches to Leadership
  • Situational Approaches to Leadership
  • Work Motivation for Performance
  • Content and Process Theories of Motivation
  • Research on Motivation Theories

Business Management Module 11
Managerial Communication and Teamwork  

  • Teamwork in the Workplace
  • Team Development Over Time
  • Opportunities and Challenges to Team Building
  • Team Diversity
  • Multicultural Teams
  • Process of Managerial Communication
  • Types of Communications in Organizations
  • Managerial Communication and Corporate Reputation

Business Management Module 12
Planning, Controlling, and Management of Technology   

  • The Planning Process
  • Types of Plans
  • Goals or Outcome Statements
  • Employees’ Responses to Planning
  • Management by Objectives
  • Developing Technology and Innovation
  • External and Internal Sources
  • Management Entrepreneurship Skills

**Outlines are subject to change, as courses and materials are updated.**

Leadership & Goal Attainment

Leadership & Goal Attainment Module 1
Relational Leadership

  • Overview of the Relational Model
  • Comparing Leadership Styles
  • Enhancing Your Personal Leadership
  • Exploring and Assessing the Basic Framework
  • Assessment, Compromise, and Focus as Leadership Traits
  • In-Depth View of the Relational Leadership Model
  • Understanding the Core Elements
  • Key Components of a Relational Organization
  • Shifting from Non-Relational to Relational Leadership
  • Adopting a New Style for Dealing with People
  • The Critical Role as Leader
  • Preserving the Organization’s Environment

Leadership & Goal Attainment Module 2
Developing as a Leader

  • Apply Discipline
  • Execute Winning Activities
  • Avoid Shortcuts
  • Manage Risk
  • The Power of Leadership
  • Building on Strengths
  • Applying Your Self-Knowledge
  • Creating a Great Place to Work
  • The Building Blocks of Trust
  • Make Stress a Positive Force
  • The Value of Relationalism
  • Community Leadership
  • The Relational Leader at Home

Leadership & Goal Attainment Module 3
Multiplier versus Diminishers

  • The Multiplier Effect
  • Resource Leveraging
  • The High Cost of Diminishers
  • The Mind of the Multiplier
  • The Five Disciplines of the Multiplier
  • The Talent Magnet
  • Four Practices of the Talent Magnet
  • The Diminishers’ Approach
  • The Liberator
  • Tyrant versus Liberator
  • Three Practices of the Liberator
  • The Challenger
  • The Know-it-All versus the Challenger

Leadership & Goal Attainment Module 4
Becoming a Multiplier

  • The Debate Maker
  • Practices of the Debate Maker
  • Debate Making as Resource Leverage
  • The Investor
  • The Micromanager versus the Investor
  • The Diminishers’ Approach to Execution
  • Leveraging Your Investment
  • Becoming a Multiplier
  • From Resonance to Resolve
  • The Accelerators
  • Sustaining Momentum
  • Genius or Genius Maker

Leadership & Goal Attainment Module 5
Goals and Goal Setting

  • What is a Goal?
  • Goals & Objectives Pyramids
  • Who Sets Goals?
  • The Goal Setting Process
  • Adopt & Adapt the Goal
  • Identifying and Documenting Goals
  • Writing S.M.A.R.T. Goals
  • Goal Development and Planning
  • Action Plans
  • Obstacles to Goal Attainment
  • Goal Achievement
  • Taking Action

**Outlines are subject to change, as courses and materials are updated.**

Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**

*A few courses still have physical materials.

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended


PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player


MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player